The IAF Client Portal is a one-stop-shop for our clients to apply to programs, check their status, report on projects and more.

If you have a question about the Client Portal you’re in the right place!

We’ve put together a series of tutorial videos to guide you in your experience. There are also a number of FAQs for your reference.

Please note, IAF regularly makes updates and improvements to our Client Portal, you may notice a few small differences between the tutorial videos and the portal as a result.

Tutorial Videos

How to: Sign Up & Register an Organization
How to: Apply to a Program
How to: Apply to a Program using a Mobile Device
How to: Add EFT Information

Note: The IAF Client Portal operates best on a laptop or desktop computer however, a mobile device can be used as an alternative. This tutorial was filmed using an iPhone on Safari browser, but other mobile devices and tablets will have similar functionality.

Video not big enough?

FAQ

Your BC registration ID can be found using the following link:  https://orgbook.gov.bc.ca/en/home

Please Input your full, legal business name to obtain your BC registration ID

If you would like more information on what a BC registration number is, please visit: https://www2.gov.bc.ca/gov/content/employment-business/business/managing-a-business/permits-licences/businesses-incorporated-companies/business-number

Yes, you can modify your organization type after registration. Go to the Validated in the Organizations section and select the organization you’d like to update and click EDIT at the top of the page. Update the information, click SAVE & CLOSE. Review your changes and click UPDATE at the bottom of the page. You must click update to allow the IAF Team to validate your changes.

Each organization can only have one primary contact who is able to access, edit and submit their project application and any subsequent reporting. We are, however, able to link additional contacts to your organization. If you wish to do this, please register a new user and provide the organization details (again) at that time. We can then connect the new user to the organization. The new users will not be able to act as the primary contact to existing projects, but will be able to see high-level information about the projects.

Please ensure to check all mailboxes, including junk and spam. If there is no e-mail from the IAF Client Portal in any inbox, please contact us at funding(at)iafbc.ca

Please note, the email may appear to come from an organization called Fluxx (do-not-reply.grants@fluxx.io or similar), this is the IAF Client Portal! Fluxx is the software we use to power our Client Portal.

The IAF Client Portal is powered by a software called Fluxx.

You will receive emails from do-not-reply.grants@fluxx.io or similar. We recommend you save the email address and/or @fluxx.io to your trusted contacts so the emails do not end up in junk or spam.

Yes, you can have more than one organization under a single user. Adding a new organization to your existing account is the same process as adding the initial organization. There is no need to create an entirely new portal account for each organization.

Click the ‘Create a New Account’ button and follow the prompts, using the same contact information. The IAF Team will then connect the existing user information to the new organization information when we validate the organization.

Applications will be reviewed and decisions will be communicated via the Client Portal. You will receive an email requesting that you check the portal when decisions are made. The Client Portal also displays the status of your application, go to ‘Submitted Applications’ to review your status.

Should any additional information be needed, an IAF Team member will contact you directly via the portal (you will receive an email notification) and your application will appear in the ‘Applications to Edit’ section.

Each IAF-delivered program has a unique set of Funding Acknowledgement Guidelines that successful clients must adhere to.

These are the guidelines that dictate how you communicate about your project to the public. From adding the appropriate funder logos to a report, to using a specific #Hashtag on social media, to including a funder in an announcement or event – and everything in between.

All public communication must be approved in advance. For details consult the program page or contact communications(at)iafbc.ca for details.

We recommend accessing the IAF Client Portal using a Chrome browser on a laptop or desktop computer for best results.