Updated June 25, 2025

At IAF we understand disputes can arise even in the most trusted professional relationships. Our Client Dispute Resolution process is designed to address concerns promptly, fairly, and transparently. Whether it’s a misunderstanding, a service issue, or a contractual concern, our goal is to work collaboratively with you to find a solution that restores trust and ensures mutual satisfaction.

Step 1: Contact the email address assigned to the program. Examples include: bmp@iafbc.ca, awp@iafbc.ca. If you are unsure of the email, please contact info@iafbc.ca. 

Please outline your dispute, provide any relevant details, such as your application/project ID number, name, phone number, and a description of the challenge. A member of the IAF Team will be in touch within 5 business days of receipt of the email.

Step 2: If the IAF Team member is unable to resolve the challenge, the IAF Manager responsible for the program (or similar) will be in contact to discuss the dispute and try and resolve the issue at hand. The Manager will be in touch within 5 business days of receipt of the request for support from the IAF Team

Step 3: If there is no resolution, the dispute will be further escalated to the IAF Programs Director. The Program Director will be in touch within 5 business days of receipt of the request for support from the Program Manager.

Step 4: Unresolved disputes are forwarded to the COO requesting that the complaint be discussed with the funder, as necessary, and IAF Leadership for final resolution. If required, IAF’s Leadership will meet with funder staff to discuss the complaint and IAF will make the final decision accounting for any feedback from funder staff. The Programs Director will be in touch within 5 business days of receipt of the complaint by the COO, IAF will render a final decision on the complaint.

Changes to Client Dispute Resolution

We may update our Client Dispute Resolution process from time to time. We will notify you of any changes by posting the process on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this page. You are advised to review this Client Dispute Resolution periodically for any changes. Changes to this process are effective when they are posted on this page.